How to Address Account Issues with Flock Social

If you need to reactivate your account, address a suspension or ban, resolve issues related to account deletion, or handle any other account-related concerns, follow the steps below:

Steps to Contact Support:

1. Visit Our Website Go to https://flocksocial.net/contact to access our Contact Us page directly. There, you will find all relevant links or buttons to reach our customer support team.

2. Choose Your Preferred Contact Method On the support page, you will find multiple contact options, such as email addresses, phone numbers, or a support ticket system. Select the method that works best for you.

3. Provide Detailed Information Send us a clear and detailed message explaining your situation. Be sure to include:

   • Your username

   • Email address

   • Any other account details that can help us identify your account.

4. Clearly Describe the Issue

5. Specify the issue you’re experiencing, whether it’s a request for reactivation, appealing a suspension or ban, or any other account-related matter. Include all relevant details that might assist in resolving the issue.

6. Review Our Terms of Service

7. Familiarize yourself with our Terms of Service, available at https://flocksocial.net/tos, and other policies before contacting support. These documents outline our platform’s policies, your rights, and responsibilities.

Frequently Asked Questions

I want to reactivate my account. Is it possible?

If you’ve requested account deletion, have been permanently suspended, or if your email or phone number has been blocked, follow these instructions:

• Account Deletion Requests:

  • Attempt to recover your account within 30 days of the deletion request by signing in again.

  • Alternatively, create a new account using the same email address and details. Some data, such as posts or interactions, may be recoverable.

  Important: Once deletion is finalized, account data (e.g., posts, name) may be permanently removed. Unused credits, gift cards, or promo codes may also become unavailable.

• Suspended/Banned Accounts:

  • Suspensions may be temporary, but bans are generally permanent. To appeal, contact us via the Help Center at https://flocksocial.net/contact. Verification steps will be required.

What happens if I was banned or suspended permanently?

If your account was permanently banned or suspended:

• You will (in most cases) receive an email explaining the reason and whether an appeal is possible.

• Appeals can be submitted via https://flocksocial.net/contact. Verification will be required.

• Permanent bans are typically final, but each request is evaluated on a case-by-case basis.

Where to Contact Us

To address any account issues, visit https://flocksocial.net/contact for email addresses, a contact form, live chat, and more. For login problems or other concerns, check our Account Issues page at https://flocksocial.net/issueswithaccount.

Note:

Even if your account is deleted, banned, or suspended, your posts or content may remain visible on our platform, anonymized according to our user agreement. If this is a concern, contact us for assistance.

We value your engagement with Flock Social™ and appreciate your cooperation in adhering to our platform’s policies.