Help With Your compromised Account

Account Security & Compromised Accounts

If your Flock Social account has been compromised, this guide will help you secure your account and stop any unwanted activity. If you are unable to log in, follow the steps below to recover your account.

Has Your Account Been Compromised?

Your account may be compromised if you’ve noticed any of the following:

• Unexpected posts or activity from your account

• Direct messages sent without your knowledge

• Unintended actions such as follows, unfollows, or blocks

• Security notifications from Flock Social about suspicious activity

• Emails from us about login attempts or account changes that you didn’t make

• Your password no longer works and you’re being asked to reset it

If you’ve experienced any of these, follow the steps below to secure your account.

1. Change Your Password Immediately

If you can still access your account:

• Go to the login page, enter your email, and click "Forgot Password" to reset it.

• Choose a strong password that you haven't used before.

🔹 Important: Changing your password does not automatically log you out of all devices. If you need help logging out completely, contact us at flocksocial.net/contact.

2. Secure Your Email Account

Ensure that only you have access to your email account. If needed, you can request an email change by contacting us and completing a verification process at flocksocial.net/contact.

3. Review & Secure Third-Party Logins

If you use Google, Facebook, or another service to log in:

• Ensure your connected accounts are secure (reset passwords if necessary).

• Do not disconnect login methods you actively use—this may lock you out.

• If unsure, contact us at flocksocial.net/contact for guidance.

4. Remove Unauthorized Apps & Sessions

If third-party applications have access to your account:

• Revoke access to any unknown or suspicious apps.

• Update your password in any trusted third-party apps that use it.

🚨 If you continue to see unauthorized activity, scan your devices for viruses or malware.

5. Contact Support if You Need Further Assistance

If you're locked out of your account after trying these steps, submit a support request at flocksocial.net/helpcenter.

When submitting your request:

• Use the email linked to your Flock Social account.

• Provide your username and the last date you had access to your account.

We’ll send additional instructions to help you recover your account.

Protecting Your Account: Best Practices

To prevent future issues, follow these security tips:✅ Delete any unauthorized posts made while your account was compromised.✅ Run a virus/malware scan on your devices.✅ Keep your operating system and apps updated with the latest security patches.✅ Always use a strong, unique password that’s hard to guess.✅ Never share your login credentials with anyone.

For more security tips, visit flocksocial.net/helpcenter.

How Do Accounts Get Compromised?

Your account may become vulnerable due to:

• Weak passwords or reusing passwords across multiple sites.

• Malicious third-party apps or websites asking for your credentials.

• Viruses or malware stealing passwords from your device.

• Compromised networks (e.g., public Wi-Fi with weak security).

If you see unexpected activity, take action immediately by changing your password and revoking third-party access.

💙 We understand how frustrating this can be, and we’re here to help. If your account was compromised, we’ll work with you to resolve the issue as quickly as possible.

📩 Need help? Contact us at: flocksocial.net/contactus